Hodnocení výrobků

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying the sound of your SA-SW3. Yet, we're sorry to learn that you're experiencing difficulties with the connection.

Feel free to follow the instructions in the "Connection" section in the following link: https://cutt.ly/Ht7xlGpl

Additionally, we appreciate your feedback regarding the volume control. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

Furthermore, if you need any further assistance, feel free to contact us using this link: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).

Ismail @Sony Support UK

Thank you for the review!

We are sorry to hear that you are having a tough time pairing your SA-SW3 subwoofer with your soundbar. That is definitely frustrating when you just want to get everything hooked up and bumping.

We recommend turning on both units, pressing the LINK button on the back of the subwoofer until the power light flashes green, and then using your soundbar remote to select the manual link option in the speaker settings menu.

If the light keeps blinking and the soundbar does not recognize it, please reach out to our team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht so we can help you get this sorted out!

Thank you for choosing Sony.

Best regards,
Gus, Sony Social Media Team

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying your SA-SW3, and happy with the quality we always aim to deliver! Yet, we are sorry to hear that you're facing difficulties claiming your cashback promotion.

Please contact us directly using the following link so that we can check this matter further and provide the needed support: https://cutt.ly/heoRCkdW (Copy and paste the link in your browser).

Menna @Sony Support UK

Thank you for sharing your feedback, Ruger23.

We are very sorry to hear that our subwoofer was unable to provide the low-end performance you were looking for, especially compared to your previous setup. It is disappointing to hear that even after testing two separate units and working with our support teams, the integration with your STR-AZ5000ES didn't meet your expectations.

We aim for our "ES" ecosystem to provide a seamless, powerful experience, and we regret that we missed the mark for you in this instance. We take your comments regarding the linking performance and power output seriously, as they help us improve our future home audio products.

Thank you for giving Sony the opportunity, and we appreciate your honest feedback.

Best regards,
Gus, Sony North America Customer Support

Hallo Thomas,

vielen Dank für dein Feedback zum SA-SW3. Es freut uns zu hören, dass du mit dem Subwoofer zufrieden bist und aktuell noch verschiedene Einstellungen ausprobierst, um den für dich passenden Klang zu finden.

Da du dich noch in der Testphase befindest, möchten wir dir einige Tipps zur optimalen Platzierung geben: Da der Subwoofer keine Richtcharakteristik aufweist, kannst du ihn flexibel im Raum aufstellen. Oft verstärkt eine Positionierung näher an einer Wand oder in einer Ecke die Basswahrnehmung deutlich.
Für einen optimalen Raumklang empfehlen wir dir zudem, im Einstellmenü deines kompatiblen Hauptgeräts die Entfernung des Subwoofers zu deiner Hörposition genau zu konfigurieren.

Weitere Informationen und Beispiele zur idealen Aufstellung findest du hier: https://cutt.ly/mtbMptE2

Solltest du weitere Unterstützung benötigen oder Fragen haben, kannst du uns jederzeit über unsere Website kontaktieren: https://cutt.ly/BeFnHJXA (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hallo,

vielen Dank für dein Feedback. Es tut uns leid zu hören, dass du bisher noch nicht die passenden Einstellungen für deinen Fernseher in Verbindung mit der SA-SW3 Soundanlage gefunden hast. Wir empfehlen, die Soundeinstellungen sowohl am Fernseher als auch an der Soundanlage zu überprüfen und ggf. die vorgegebenen Audio-Modi auszuprobieren. Detaillierte Hinweise dazu findest du auch im Online-Handbuch: https://cutt.ly/itlVXpOP (Kopiere den Link und füge ihn in ein neues Browserfenster ein).
Da wir mehr Informationen benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: https://cutt.ly/6exW0iJT (Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hallo Thomas,

vielen Dank für dein Feedback. Wir bedauern sehr, dass dein im Sony Store bestellter Subwoofer bisher nicht bei dir angekommen ist.

Wir bitten dich in diesem Fall, dich direkt an unseren Sony Store Support zu wenden. Dort kann man deine Bestellung anhand deiner Kundendaten prüfen und dir sofort weiterhelfen. Unsere Kontaktmöglichkeiten für den Store Support findest du hier:
https://cutt.ly/eeZbLkgD (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hi,

Thank you for your feedback.

We're sorry to hear that the SA-SW3 didn't meet your expectations. This is not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

Please try the steps below and test again:
1. Press SW + or BASS + on the remote control of your soundbar to increase the subwoofer volume.
2. Unplug the subwoofer from the mains for 1 minute, then plug it back in.
3. Locate the subwoofer and the soundbar as close as possible.
4. If there is a device nearby that generates electromagnetic waves, such as a wireless LAN or a microwave oven in use, locate the subwoofer and the soundbar apart from it.
5. If there is an obstacle between the subwoofer and the soundbar, move or remove it.

Furthermore, if any further assistance is needed, please feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the link in your browser).

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We're sorry to hear that the SA-SW3 didn't meet your expectations. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible.

Please try the steps below and test again:
1. Press SW + or BASS + on the remote control of a compatible model to increase the subwoofer volume.
2. Unplug the subwoofer from the mains for 2 minutes, then plug it back in.
3. Try using the subwoofer with different devices.
4. Try playing different contents.
5. Reset the subwoofer to the default settings by following the steps in the "If Wireless Transmission is Unstable" section here: https://cutt.ly/ZteGa039

Furthermore, if any further assistance is needed, please feel free to contact us using the details here: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).

Menna @Sony Support UK

Hi DonaldNS3, thanks for taking the time to share your experience with the SA-SW3 200 W! We are glad to hear that the rich, and deep bass sound from this powerful subwoofer is enhancing the sound of your Soundbar! We hope you continue enjoying the heavy bass beats without distortion, and clear voices. Thank you for choosing Sony.
Regards,
Dominick

Hi there!

We’re so glad to hear that you're enjoying your Sony Subwoofer! Thank you for the wonderful feedback. We always strive to deliver the best experience to our customers.

The SA-SW3 has wireless connectivity, making it easy to pair with compatible devices.

Thank you for choosing Sony!
Best regards,
- Stephanie

Hi RDL520,

You made the right choice! We're glad to hear that you like the sound quality of the soundbar. Thank you for choosing Sony!

-David

Hallo Knut71,

vielen Dank für dein Feedback. Es freut uns zu hören, dass er seinen Zweck erfüllt und sich gut in dein Wohnzimmer integriert. Der SA-SW3 ist darauf ausgelegt, ein kraftvolles und dynamisches Bass-Erlebnis zu bieten. Falls du den Bass als zu dominant empfindest, empfehlen wir, die Lautstärke und den Pegel über das Menü deiner Soundbar oder deines AV-Receivers weiter anzupassen, um eine optimale Balance zu finden. Weitere Informationen findest du hier: https://cutt.ly/6rtx6WKc
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://cutt.ly/6exW0iJT

Hi Customer,

Thank you for the review and we're sorry to hear what happened with your subwoofer. Press and hold the POWER button, and unplug it from the wall outlet at the same time then release the POWER button. Plug your device back into a wall outlet and try again. Make sure that your speaker has enough ventilation.

If it still won't turn on, try a different wall outlet. If the issue still occurs, repair may be required.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

-David

Bonjour,

Merci pour votre retour.

Nous sommes désolés pour la gêne occasionnée.
Pour résoudre le problème de connexion automatique entre votre caisson de graves et votre barre de son, nous vous invitons à consulter le lien suivant, page 1, section "Raccordement" (rubrique : "Si la connexion n'est pas établie automatiquement"): https://cutt.ly/6e0Q3KQY

Si vous avez besoin d'aide supplémentaire ou si vous avez des questions, vous pouvez toujours nous contacter sur le lien suivant: https://cutt.ly/dwMXCsJ9

(copiez-collez ces adresses dans votre navigateur).

Hi Dirk_S,

danke, dass du dir die Zeit genommen hast, dein Feedback zu SA-SW3 mit uns zu teilen.
Gerne leiten wir dein Feedback an die zuständige Stelle in unserem Haus weiter, damit es gegebenenfalls berücksichtigt werden kann.
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link:  https://cutt.ly/6exW0iJT

Hi Mile357,

We regret to hear that you are experiencing difficulties with your SW3 subwoofer and that it is not powering on as expected. This is definitely not the buying experience that we want our customer to have and I can definitely see how this would be frustrating for you. We'd like to review your file to know more details as to what have been discussed when you called. There are few things that you can check moreover.

Check the power indicator on the subwoofer. If the power indicator on the subwoofer does not light, make sure the AC power cord (mains lead) of the subwoofer is connected properly. Press the power button of the subwoofer to turn on the power.

If the issue is still unresolved, the best course of action is to connect with our Product Support directly, so they can diagnose the issue and find the best method to help you. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have and your wireless subwoofer has a 1-year warranty from the date of purchase. You can click the link below or call them at 239-245-6366.

https://us.esupport.sony.com/support/s/support-contact?language=en_US

May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Name:
Case ID (if any):
Username:
Model Number:
Issue:
Telephone Number:

We value your feedback and aim to restore your trust in Sony.

Sincerely,
Jess

Hi,

Thank you for your feedback.
We're sorry to hear that you're facing difficulties with the base on your SA-SW3, this is certainly not the service we strive to provide.

Please contact us using the details here: https://cutt.ly/heoRCkdW including your reference number of your communication with our support line and that you are contacting us in response to this review so that we can fully check the matter for you.

Nihad @Sony Support UK