Hodnocení výrobků

Hey,
Thank you for your feedback.

We're sorry to hear that you're facing difficulties with SRS-XP500.
- Resetting the Speaker System: https://cutt.ly/hec3EbIk
- Make sure that it is running the latest software version 5700 or 7600: https://cutt.ly/Mec3EyJL
-Try to test different chargers
-Check these charging notes: https://cutt.ly/qec3R9KD

For the sound volume is low check this: https://cutt.ly/Mec3T6rd

If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW

Maryam @Sony support UK

Hi Marquiess, Thanks very much for your balanced and fair review of the SRSXP500. We're glad you like the powerful sound, deep bass, and adjustable options of your new Sony speaker. At Sony, we are always looking to improve our product quality and features. We have noted your input about the lack of remote control option and will be sure to forward this feedback to the appropriate department. If you have any specific suggestions or features you'd like to see, feel free to share them with us via chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam

Hi Ion40,

Thank you for your feedback.
We're glad to hear that you're enjoying your speaker.
We hope you will continue to enjoy it for many more years to come!
Regarding the battery, we can confirm that it differs based on the settings, you can find more info here: https://cutt.ly/cwGEXtyv
If it doesn't match the specs, please follow the steps below:
https://cutt.ly/HwGEXRpU
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Hi,

Thank you for your review.
We're glad to hear that you're enjoying your Sony SRS-XP500 wireless speaker, yet we're sorry to learn that you've returned it for its loudness. You can always control the volume of your source device or the speaker itself by using the +/- buttons on it.

If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo

Mazen @ Sony Support UK

Hi Artbystayce, Thank you for giving the XP500 a 5-star rating! We're thrilled to hear you like the perfect combination of great sound and bass quality of your new Sony speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi,

Thank you for your feedback.
We're glad to learn that you're enjoying the speaker, and for more years to come!
We can confirm that the maximum power output will be lower when the built-in battery is running low, and that's the only difference between both uses.
Having read your feedback, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Hi there, Thank you so much for the 5-star rating! We are so glad to hear that you are enjoying your new SRSXP500! The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! -Carl

Hi Nardo334,
We are very sorry to hear your dissatisfaction with our Sony SRSXP500. This is not the experience that we want you to have. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:

We apologize for the inconvenience and hope to speak to you to resolve this matter.


Sincerely,
Marco

Hi Yanii, We are so glad to hear that you are enjoying your new XP500 portable Bluetooth speaker! The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! -Carl

Bonjour SteZ1,

Merci pour votre commentaire.

Nous sommes ravis de lire votre retour positif à l'utilisation de l'enceinte.

En ce qui concerne le placement de l'enceinte, nous vous invitons à consulter le lien suivant : https://bit.ly/3Z4G1Dm

Si nous pouvons vous aider avec quoi que ce soit, n'hésitez pas à contacter notre assistance.

Nous vous invitons à vérifier ce lien : https://bit.ly/3q1uTau

(copiez-collez ces adresses dans votre navigateur).

Safwa @Sony Support FR

Hi Dude1234, Great! We're glad that you are satisfied with your purchase. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! Erin

Bonjour Etnola,

Merci pour votre commentaire.

Nous sommes ravis de vous lire.

Ce que vous pouvez faire avec « Sony | Music Center » , veuillez suivre le lien ci-dessous : https://bit.ly/3QEuV5Z

Si nous pouvons vous aider avec quoi que ce soit, n'hésitez pas à contacter notre assistance.

Nous vous invitons à vérifier ce lien : https://bit.ly/3q1uTau

(copiez-collez ces adresses dans votre navigateur).

Safwa @Sony Support FR

Hi SailorGirl504,

That's awesome! We are truly happy to hear that you and your sister are very pleased with the superb performance of the XP500 X-Series Portable Wireless Speaker. We are also delighted to know that you love the brand-new ambient lighting feature, exceptional built quality, and amazing sound of this speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out a rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi Rob410, Perfect! We're very pleased to hear you like the awesome sound quality this unit delivers. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Bonjour Jp du sud,

Merci pour votre commentaire.

Nous sommes ravis de vous lire.

« Sony | Music Center » est une application pour contrôler des périphériques audio Sony compatibles avec « Sony | Music Center » sur un smartphone, etc.

Pour plus d’informations sur « Sony | Music Center », reportez-vous à la page suivante : https://bit.ly/46mkhWO

Pour ce qui est de Réglage du paramètre d’égaliseur, veuillez consulter le lien suivant : https://bit.ly/3PDHPR0
Si nous pouvons vous aider avec quoi que ce soit, n'hésitez pas à contacter notre assistance
Nous vous invitons à vérifier ce lien : https://bit.ly/3q1uTau

(copiez-collez ces adresses dans votre navigateur).

Safwa @Sony Support FR

Hello ELSpikes,

Thank you for your review. We are so sorry if the sound quality/loudness of our SRSXP500 didn't live up to your expectations. This is definitely not the experience we wanted you to have on our premium speaker.

To ensure optimal listening experience, please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your SRSXP500 and maximize the volume to your liking. For additional troubleshooting steps, please refer to these links and see if it resolves the problem:
Low or Distorted Sound - https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp500/articles/00228345
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp500/articles/00052169
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000543551.html
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243112.html
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html?search=low%20bass

Please note: The volume will become low when the maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.

Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.

Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:

We value you & your input, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi Rayman Rayman,

danke für dein Feedback. Die maximale Lautstärke für die Wiedergabe von Musik hängt davon ab, ob der Lautsprecher über die angeschlossene Steckdose oder über den eingebauten Akku mit Strom versorgt wird. Dies weist jedoch nicht auf eine Fehlfunktion hin.

Um Musik lauter wiedergeben zu können, schließe den Lautsprecher an eine Steckdose an. Näheres dazu findest du hier: https://cutt.ly/l4LexoF

Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen:
http://bit.do/fJYmt

Gehad @Sony Support DE

Bonjour Boubou,

Merci pour votre commentaire !

Nous sommes sincèrement navrés de vous lire.

Afin de régler le souci, veuillez suivre les manipulations suivantes :

A- https://bit.ly/3WTkKuv

B-Veuillez vérifier si l'appareil est à jour : https://bit.ly/3WUJZwA

C-Si le souci revient, veuillez réinitialiser l'appareil : https://bit.ly/3CwybIS

(copiez-collez ces adresses dans votre navigateur).
Safwa @Sony Support FR

Hello Bootsie love,

That's very nice to hear! We're glad that you like the sound quality of the speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony!

Regards,
David