Hodnocení výrobků

Hi,

Thank you for your feedback.

We’re sorry to hear that you're experiencing a slowdown when switching your TV channels. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

Please follow the instructions outlined at this link and test again: https://cutt.ly/Lr0gyUKX (Copy and paste the link into your browser)

In case the issue remains, follow the below steps:
1. Disconnect all the external devices from the TV.
2. Unplug the TV from the mains and leave it for 1 minute and then plug it back.
3. Update the software by following the steps at this link: https://cutt.ly/1twYkRUE (Copy and paste the link into your browser)
4. Perform factory data reset by following the steps at this link: https://cutt.ly/stwYlwFD (Copy and paste the link into your browser)

And you can also use the following link to help you with the initial setup afterwards: https://cutt.ly/SrcuhqKd (Copy and paste the link into your browser)

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: //cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

We're sorry to hear that you're facing difficulties with your KD-43XH8196, this is not the norm as we strive to deliver the best quality possible.

If the black screen issue happens while you're watching streaming apps, make sure to check your internet connection and follow the steps here: https://cutt.ly/ve5uexrY

If the issue happens while watching live TV channels, try the steps below and test again:
1. Disconnect all externals (e.g. sky box, Ariel cable, HDMI cables or USB, etc.).
2. Unplug the TV from the mains and leave it for 1 minute and then plug it back.
3. Make sure the software is updated: https://cutt.ly/Ue5uyPcK
4. In case issue persists, perform a factory data reset: https://cutt.ly/ne5uuQsl

To connect your headset to your TV, make sure that the Bluetooth profile of the headset is one of the supported profiles by the TV: https://cutt.ly/Xe5uiVDB Then, follow the steps here to pair the headset to your TV: https://cutt.ly/Ge5upzYT

Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW

Menna @Sony Support UK

Hey,
Thank you for your feedback.

We're sorry to hear about the issues that you're facing with your KD-43XH8196.

You will need to contact us to be able to tackle this matter further with more details about the issue to be able to offer you the proper assistance.

You can contact us using this link: https://cutt.ly/heoRCkdW

Maryam @Sony Support UK

Hey,

Thanks for your review.

We're sorry to hear that you're facing difficulties with your TV.

Firmware updates are supposed to fix any bugs and enhance functionalities and provide users with the latest TV experience so make sure that you are on the latest update: https://cutt.ly/CeOHQrsi

You can try these steps to fix the latency issue that you are facing:

1. Clear Cached Data as per these steps:
Settings - Storage and Reset - Internal storage - Cached data - Enter - Select Yes
2. Perform a soft reset: https://cutt.ly/8eOHJSP8

If the issue remains, we recommend that you perform a Full Factory Data Reset: https://cutt.ly/TeOHzv4U

If you still facing problems, you can contact us using this link: https://cutt.ly/9eOHnp1O

Ahmed @Sony Support UK

Hey,
Thank you for your feedback.

We're glad to hear that you're enjoying your KD-65XH8196 and hope you continue to enjoy it for years to come.

If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW

Maryam @Sony support UK

Hi,
Thank you for your review.

We're sorry to hear that you're not satisfied with the sound of your KD-49XH8196.
Why don't you try to adjust the sound quality on your TV following the instructions here and check again: https://cutt.ly/ew2nvXx7

We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suit your needs. We have raised your feedback as voice of customer, to the concerned team for future consideration.

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi,
Thank you for your review.

We're sorry to hear that your KD-49XH8196 can't connect to Wi-Fi.
Could you check the instructions here and check again: https://cutt.ly/ZwMlHh8c
Also, try the steps below and test again:
-Disconnect all external devices connected to the TV, including the Arial/Satellite.
-Unplug TV from the mains and plug it back in after 2 minutes.
-Check if your TV has the latest software version, you can find the latest firmware version here: https://cutt.ly/gwMlJv5H
- Check if the time on the Home screen is correct or not.
- Change the time from settings to use network time.
(Home - Settings - Device Preferences - Date and Time - choose use network time).
6- Perform soft reset to the TV by pressing and holding the power button on the remote for more than 5 seconds until the TV restarts.
- Perform factory reset from here: https://cutt.ly/SwMlKyJs

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi Marzo123,

Thank you for your feedback.
We're sorry to learn that you can't watch live channels on ITVX and More 4.
We can confirm that the TV is compatible with these apps, and they should be working.
To resolve the issue, we recommend following the steps below:
-Unplug the TV from the mains for two minutes and restart your router.
-Update the TV: https://cutt.ly/YwSM3rHn
-Reset it to the factory settings: https://cutt.ly/gwSM3SqW
If the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Hi,
Thank you for your review.

We're glad to hear that you're enjoying your KD-43XH8196, and we hope that you continue to enjoy it for years to come.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suit your needs. Rest assured, we have raised your feedback as voice of customer, to the concerned team for future consideration.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hello,

Thank you for your review.
We're sorry to hear that our service hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible. We are always delighted to hear from our customers, and are always working to develop our products to suit your needs. Furthermore, we've flagged your feedback as voice of customer, to the concerned team for future consideration.

But according to our warranty terms and conditions, if the TV is faulty and isn't repairable, we replace it with another factory certified one of same model/specifications or higher model/specifications only.
You can find the warranty terms and conditions here: https://cutt.ly/5wmslyF2

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Mazen @ Sony Support UK

Hi,

Thank you for your review.

We're glad to hear that you're enjoying your TV and are happy with the sound and picture quality we always aim to deliver! We're also delighted to have you as a loyal member of our family and hope you continue to enjoy it for years to come!

Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers!

Mennah @Sony Support UK

Hi,

Thank you for leaving your review, and we're sorry to hear that our TV hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.

As an attempt of rectifying the issue, please follow the below troubleshooting steps:

1-Unplug the TV from the mains with anything connected to it, then plug it back after two minutes with no external devices and test the performance again.

-Ensure that your TV is running on the latest software version by following this link: bit.ly/39uUUcW

-If the issue persists, check if it is occurring with all contents or specific contents only.

-If the issue remains with all the contents, you can try a factory data reset by following the steps here: bit.ly/3JyOBSr

If the issue is still disrupting you, we'd love to offer extra assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further!

Mennah @Sony Support UK

Hi JN71,

Thank you for your review.
We're glad to hear that you're enjoying the picture quality of your KD-65XH8196 and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi Joihi,

Thank you for your review.

We're glad to hear that you're enjoying your TV and happy with the sound and picture quality we always aim to deliver! We're also glad to keep you as one of our loyal family members and hope you continue to enjoy it for years to come!

Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers.

Mennah @Sony Support UK

Hi Stew,

Thank you for your review.
We're sorry to hear that you're facing difficulties with the TV picture being slow with fast moving objects in sports, and that the applications freeze.

We recommend making sure that the TV is up to date: https://bit.ly/3ISyQGf.
You also need to clear the TV cache and data from time to time to enhance the performance of it: [Home - Settings - Device preferences - Storage - Internal shared storage - cached data], and clear it.
And you can reset it and test it once more: https://bit.ly/3v1kgH4.

About the picture being slow in sports, make sure to adjust the motion flow and the HDR settings and that should help greatly: https://bit.ly/3OlYxA8 & https://bit.ly/3v1kAFM.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi,

Thank you for your feedback and we're glad to hear that you're enjoying your TV despite having some issues with it.

We'd also like to highlight that this TV does not support the A2DP Bluetooth profile which allows connecting a high energy Bluetooth devices such as headphones. For more details, check out the following specifications link: https://bit.ly/2UUCXxg.

Regarding restarting the Android system, could you ensure that your TV is running on the latest software version by following this link: https://bit.ly/39uUUcW?

You can also clear the TV's cached data by pressing Home - Settings - Device Preferences - Storage - Internal Shared Storage - Cached Data - Select Ok, followed by a soft reset by pressing and holding on the green power button on your remote for 10 seconds until the TV restarts.

If the above steps didn't help, try resetting the TV to its factory settings by following the steps mentioned here: https://bit.ly/3JyOBSr.

If the issue is still disrupting you, feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further.

Mennah @Sony Support UK

Hi Joe,

Thank you for your review and we're sorry to hear that you're facing difficulties with your TV, this is not the norm as we strive to deliver the best quality possible.

As an attempt of rectifying the issue, could you ensure that your TV is running on the latest software version by following this link: https://bit.ly/3HAgbx8?

If the issue remains, clear the TV's cached data by pressing Home - Settings - Device Preferences - Storage - Internal Shared Storage - Cached Data - Select Ok, followed by a soft reset by pressing and holding on the green power button on your remote for 10 seconds until the TV restarts.

As for the Setup box issue, could you connect it to the TV using a HDMI cable then ensure that Bravia Sync settings are enabled by following the steps clarified here: https://bit.ly/3Pk3NpJ? To read more about this topic, check out the following link: https://bit.ly/3mQgN9Y. If the Setup box does not support HDMI, then unfortunately, the Bravia Sync won't be activated.

If the above steps didn't help, try resetting the TV to its factory settings by following the steps mentioned here: https://bit.ly/3JyOBSr.

If the issue is still disrupting you, feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you!, and hope to hear you're enjoying your Sony TV once again soon, especially since you've been a loyal Sony fan for years and hopefully for many more years to come.

Mennah @Sony Support UK

Hi Harper111,

Thank you for your feedback.
We're sorry to learn that your TV developed a line on the screen.
We recommend following the list of the instructions here: https://bit.ly/31qpON7 to resolve the issue.
If the issue persists, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.

Hana @Sony support UK

Hi Hdtt,

vielen Dank für dein Feedback.Das tut uns leid zu hören, dass du Probleme mit dem Gerät hast. Wir leiten es intern weiter, damit es berücksichtigt wird. Da wir mehr Informationen
über das Problem benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hadir @Sony DE

Hi ,

Thank you for your review and we're sorry to hear that you're facing difficulties with your TV, this is not the norm as we strive to deliver the best quality possible.

Please ensure that your TV is running on the latest software version by following this link: https://bit.ly/2WgpRuJ.

If the issue is still disrupting you, feel free to contact us by following this link: https://bit.ly/2NwYLXL to provide us with more details about the issue you're facing with the screen, we will gladly assist you!, and hope to hear you enjoying your Sony TV again very soon, especially since you've been a loyal Sony fan for years and hopefully for many more years to come.

Mennah @Sony UK

Bonjour Patrice,
Merci de nous avoir contactés.
Nous sommes ravis d'entendre votre retour positif.
Votre commentaire a retenu toute notre attention.
Nous allons transmettre votre observation au département concerné.
Merci pour votre fidélité.
Si nous pouvons vous aider avec quoi que ce soit, n'hésitez pas à nous contacter :
https://bit.ly/3q1uTau
(Copiez-collez cette adresse dans votre navigateur)
Inas@Sony FR
Inas@Sony FR