Hodnocení výrobků

Bonjour,
Merci pour votre commentaire .Nous sommes ravis d'apprendre que vous êtes satisfait de la
qualite du son a l'ecoute .Nous sommes toutefois désolés d'apprendre que vous avez du mal à trouver le manuel
en ligne, vous pouvez trouver le manuel original de votre casque sur notre site web en suivant ce lien: https://cutt.ly/byzgrcHn.
concernant les bips en permanence à chaque action et l'utilisation du casque, vous trouverez toutes les informations
relatives a l'usage et specifications technique via ces liens:
Lien: Specifications technique: https://cutt.ly/9yzf0QKG
Lien: Manuel d'utilisation: https://cutt.ly/Byzf94fq

Si vous avez d'autres questions, veuillez utiliser le lien ci-dessous pour nous contacter.https://cutt.ly/Byzf8fe0
( Copiez et collez ce lien dans votre navigateur )

Cordialement

Martial

Hi crystalcastle,

We are truly sorry to hear that you are disappointed with the build quality and noise-canceling performance of your new headphones.

To help optimize the Active Noise Canceling (ANC) to better block out everyday sounds like a boiling kettle, please ensure the earcups are tightly sealed around your ears and use the Sony | Sound Connect app to run the Noise Canceling Optimizer. You can verify if this improved isolation by testing the ANC in a noisy environment after recalibration. For additional product support or warranty information regarding your build quality concerns, please visit our Sony Support Page: https://us.esupport.sony.com/support/s/support-contact?language=en_US.

Thanks for choosing Sony.

Best regards,
Eliab

Hi,

Thank you for your feedback.

We're sorry to hear that the WH-1000XM5 quality isn't up to your liking, this is not the norm as we strive to deliver the best quality possible.

If you still have the device, try the steps below and test again:
1. Try connecting the headset to different devices.
2. Try playing different contents.
3. Restart the device being connected, such as your computer or smartphone.
4. Update the headset to the latest version using this link: https://cutt.ly/DtVY3F6o
5. Reset the headset by following the steps here: https://cutt.ly/FtVY39eO
6. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/ctVY8sxy

Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW (Please copy and paste the links in your browser).

Ismail @Sony Support UK

Hi,

Thank you for your feedback.

We're happy to hear that you are enjoying your WH-1000XM5. We hope you continue to enjoy it for years to come!

If you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

We’re sorry to hear that your WH-1000XM5 didn't meet your expectations. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

We appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

We’re happy to hear that you're enjoying your WH-1000XM5. Yet, we're sorry to hear that you're facing difficulties with the Adaptive sound control feature.

You can disable Adaptive Sound Control in the Sony Sound Connect app to stop switching between modes by following the steps here: https://cutt.ly/lrxE9vFA

Regarding your issue with the app, please follow the below instructions:
1- Update the software version of the app.
2-Uninstall and re-install it.
3- Clear App Cache/Data.

Moreover, we appreciate your feedback regarding the deeper bass. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

We're sorry to hear that you're facing difficulties with your WH-1000XM5.

This is not the norm as we strive to deliver the best quality possible.

Please reach out to us from the following link so we can be of full assistance: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).

Ismail @Sony support

Hi,

vielen Dank für Ihr ausführliches Feedback! Wir können gut nachvollziehen, dass die Größe des Transportetuis auf Reisen unpraktisch sein kann. Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://cutt.ly/6exW0iJT (Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Nouran @Sony Support DE 

Hello Vin64,

Thank you for considering Sony products.

We are truly sorry to hear about the issues with your WH1000XM5 headphones, especially after you have taken such careful care of them. We understand how frustrating it is when a product does not last as expected, particularly compared to your previous model.

Based on the description of the damage, this type of breakage unfortunately falls outside the coverage of Sony’s warranty. However, we want to support you with a repair option through our Authorized Servicer, Encompass. They can repair your headphones for a flat rate of $92.49 plus tax, which includes shipping back to you after the repair.

If you choose to use this service, we are here to help with the process. You can also reach Encompass directly at (866) 835-1146, Monday through Friday, 8:00 am to 6:00 pm ET, or by email at service@encompass.com.

We appreciate your feedback and are committed to assisting you as best we can.

Best regards,
-Fred

Hi Pops53,
Thanks for the feedback regarding the WH-1000XM5 packaging.

We are truly sorry for the frustration caused by the lack of a detailed printed manual.

To help you get started right away, please check out our Sony WH-1000XM5 Online Help Guide for step-by-step instructions, feature breakdowns, and tips to get the best sound: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html

We value your input. Thanks for considering Sony.
Kind regards,
Estefany

Hi,

Thank you for your feedback.

We’re sorry to hear that the sound quality of your WH-1000XM5 didn't meet your expectations. This is not the norm, as we strive to deliver the best quality possible.

Please follow the instructions at this link to enhance the sound quality: https://cutt.ly/8rxmpCg0

You can also prioritise the sound quality by following the steps here: https://cutt.ly/nyinNSk8

Moreover, we appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)

Nadine @Sony Support UK

Bonjour,

Merci pour votre commentaire.

Nous sommes désolés des problèmes que vous avez rencontrés avec votre casque.

Afin de mieux vous assister, nous avons besoin de plus d'informations. Nous vous invitons à nous contacter directement via le lien suivant: https://cutt.ly/dwMXCsJ9

(copiez-collez cette adresse dans votre navigateur).

Hi,

Thank you for your feedback.

We’re sorry to hear that you're facing difficulties with the instructions for your WH-1000XM5. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

It's worth to mention that Sony is complying with new EU regulations along with our Road to Zero approach to cut down on electronics waste: https://cutt.ly/Or1k7S4k

However, you can explore the features of your headset by using the online manual guide as it's very comprehensive and thorough: https://cutt.ly/GyyMibpG

To learn specifically how to answer incoming calls using your headset, you can follow the instructions here: https://cutt.ly/ayyMi97O

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)

Nadine @Sony Support UK

Hallo,

vielen Dank für dein ausführliches Feedback zu den WH-1000XM5! Es freut uns sehr, dass du mit dem Tragekomfort und der Klangqualität deiner Kopfhörer so zufrieden bist. Dass die Wiedergabe manchmal ohne ersichtlichen Grund pausiert, kann verschiedene Ursachen haben.
Überprüfen bitte die Schritte unter dem folgenden Link: https://cutt.ly/myuE0xHw (kopiere den Link und füge ihn in ein neues Browserfenster ein).
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://cutt.ly/6exW0iJT (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hi,

Thank you for your feedback.

We’re happy to hear that you're enjoying the sound quality of your WH-1000XM5. Yet, we're sorry to hear that your ears get sweaty after wearing them. This is not the norm, as we strive to deliver the best quality possible.

We recommend checking the following link to learn how to wear the headset properly to prevent any discomfort: https://cutt.ly/trxZ9hYu

Additionally, you can find the precautions here: https://cutt.ly/Kr3CtGvP

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)

Nadine @Sony Support UK

Hallo,
vielen Dank, dass du dir die Zeit genommen hast, dein Feedback mit uns zu teilen.
Es tut uns leid zu hören, dass du beim Anmelde- bzw. Registrierungsprozess auf Schwierigkeiten gestoßen bist.
Damit wir dein Anliegen genauer prüfen und dich gezielt unterstützen können, bitten wir dich, unseren Support zu kontaktieren. Gemeinsam schauen wir uns den Sachverhalt an und helfen dir gerne bei der Lösung.
Hier findest du unsere Kontaktmöglichkeiten: https://cutt.ly/BeFnHJXA (bitte den Link in ein neues Browserfenster kopieren).

Hello there,

Thank you for considering Sony products.

We are sorry to hear about the issue you experienced with your WH-1000XM5 headphones, especially the faint background audio bleeding through despite your efforts with troubleshooting and the firmware update. We understand how frustrating the replacement process must have been, including the need to purchase and print a shipping label and arrange the drop-off yourself. We recognize that being without your headphones for an extended period adds to the inconvenience. This situation does not reflect the high standards we aim to uphold, and we truly appreciate you sharing these concerns. We will pass your feedback on to the appropriate Sony team as we continue to work on improving both our products and service experience.

Best regards,
-Fred

Bonjour,
Merci pour votre commentaire.
Nous sommes ravis d'apprendre que vous êtes globalement satisfaite de votre WH-1000XM5, notamment en ce qui concerne la qualité sonore qui vous permet de vous immerger pleinement dans votre musique.
En ce qui concerne la réduction de bruit sans musique, nous comprenons tout à fait votre ressenti. La technologie de réduction de bruit est particulièrement efficace pour atténuer les bruits constants (transports, ventilation, etc.), mais certains sons environnants peuvent rester perceptibles.
Pour optimiser son utilisation sans lecture musicale, nous vous invitons à consulter le guide suivant: https://cutt.ly/xye4usxq
Si vous avez besoin d'aide supplémentaire ou si vous avez des questions, vous pouvez toujours nous contacter via le lien suivant: https://cutt.ly/dwMXCsJ9
(copiez-collez ces adresses dans votre navigateur).

Bonjour,

Merci d'avoir pris le temps de partager votre expérience.

Nous sommes ravis d'apprendre que vous appréciez la qualité sonore et le design de votre casque WH-1000XM5.

Nous sommes toutefois sincèrement désolés que le confort et la réduction de bruit active n'aient pas répondu à vos attentes.

Pour profiter pleinement de cette fonction, il est essentiel que les écouteurs soient correctement positionnés et ajustés dans l'oreille.

Nous vous invitons à consulter le guide suivant concernant le port correct des écouteurs: https://cutt.ly/wyrujyN5

Vous pouvez également vérifier l'activation et l'utilisation de la fonction de réduction de bruit ici: https://cutt.ly/cyrukxjI

Pour mieux comprendre le fonctionnement de la technologie antibruit et ce à quoi vous pouvez vous attendre dans des conditions d'utilisation réelles, nous vous invitons à consulter le lien suivant: https://cutt.ly/itRgiW14

Vous pouvez toujours nous contacter via le lien suivant: https://cutt.ly/dwMXCsJ9
(copiez-collez ces adresses dans votre navigateur).

Hi,

Thank you for your feedback.

We’re sorry to hear that the design of the WH-1000XM5 didn't meet your expectations. This is not the norm, as we strive to deliver the best quality possible.

We appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

If you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

We’re happy to hear that you're enjoying your WH-1000XM5. We completely understand your point about the limited folding design and carrying case.

We appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

You can find instructions on how to place the headset in the carrying case at the following link: https://cutt.ly/Yyqn6pry

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)

Nadine @Sony Support UK

Thank you for the detailed feedback!

We are so glad to hear you absolutely loved everything about the sound and experience at first, but we are incredibly sorry about that broken hinge. We want our headphones to be as durable as they are smart, so we are definitely passing your notes about the hinge structure straight to our engineering team to look into for future design tweaks.

Since our limited warranty only covers internal factory defects and doesn't cover physical damage to the exterior structure, we unfortunately aren't able to offer a different support outcome on the repair costs. We really appreciate you sharing your experience so we can keep improving our build quality moving forward.

Thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hi,

vielen Dank, dass du dir die Zeit genommen hast, uns dein ausführliches Feedback zu den WH-1000XM5 mitzuteilen. Es tut uns leid, dass du solche Erfahrung gemacht hast. Bitte versuche zunächst, die Kopfhörer auf die Werkseinstellungen zurückzusetzen und sie anschließend erneut mit deinem Smart-TV zu koppeln. Stelle außerdem sicher, dass sowohl auf deinem Smart-TV als auch auf den Kopfhörern die aktuellste Software installiert ist. Bezüglich der Registrierung möchten wir darauf hinweisen, dass für die Nutzung der WH-1000XM5 grundsätzlich keine kostenpflichtige Registrierung erforderlich ist. Sollte das Problem weiterhin bestehen und du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren: https://cutt.ly/6exW0iJT (Kopiere den Link und füge ihn in ein neues Browserfenster ein). Dein Feedback zum Tragekomfort, zum fehlenden Wasserschutz sowie zum Preis-Leistungs-Verhältnis nehmen wir ernst und leiten es an die zuständige Abteilung weiter.

Nouran @Sony Support DE 

Hi Nav12,

Thank you for taking the time to share your detailed feedback regarding your experience with the WH-1000XM5 headphones. We completely understand how frustrating it is to encounter a structural failure like a broken hinge, especially given your careful handling and daily use of the product.

While we take all reports of material concerns seriously, our limited warranty is designed to cover internal manufacturing defects rather than external physical damage or structural breaks. Please know that we genuinely value your perspective, and we have shared your observations regarding the hinge reinforcement directly with our design and engineering teams for future product considerations.

To help you get your headphones back to working order, we have partnered with Encompass to offer professional out-of-warranty repair options.

Phone: 1-866-835-1146
Email: service@encompass.com
Hours: Monday – Friday, 8:00 AM – 6:00 PM EST

They will be able to provide you with the most efficient repair solutions available.

Thank you for considering Sony!

Regards,
Dominick

Hi there,
Thanks for the feedback. We're truly sorry to hear that both pairs of headphones broke so quickly, especially since you love the sound and noise canceling features. We completely understand your frustration with the warranty situation.

We highly recommend reaching out directly to the store or company where you bought that extended warranty to reconfirm your coverage.

If they can't help, we want to make sure you're taken care of. We've partnered with our parts supplier, Encompass, to offer a low-cost repair option. If you want to give that a try, here is how you can reach them:

Phone: 1-866-835-1146
Email: service@encompass.com
Hours: Monday - Friday, 8:00 am - 6:00 pm EST

Thanks for considering Sony. We appreciate you sharing your experience.
Warm regards,
Estefany

Hi,

Thank you for your feedback.

We are happy to hear that you are enjoying your WH-1000XM5, and happy with the quality we always aim to deliver!

We hope you continue to enjoy it for years to come!

Furthermore, if you need any further assistance, feel free to contact us using this link: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser)

Ismail @Sony Support UK

Bonjour,

Merci pour votre commentaire détaillé.

Nous sommes ravis d'apprendre que vous êtes satisfait de la qualité sonore, du confort et de la réduction de bruit de votre casque.

Nous sommes toutefois désolés des difficultés que vous avez rencontrées lors de la reconnexion en Bluetooth avec votre Mac. Nous vous invitons à consulter le lien suivant pour faciliter la reconnexion à un ordinateur apparié: https://cutt.ly/Qt9DMkxp

Concernant la fonction d'extinction automatique, vous pouvez ajuster les paramètres via l'application en suivant ce lien: https://cutt.ly/Nt9DMup4

Nous prenons également bonne note de vos remarques concernant les options de personnalisation et l'application. Vos retours sont précieux et seront transmis aux équipes concernées afin d'améliorer nos futurs produits.

Si vous avez besoin d'aide supplémentaire ou si vous avez des questions, n'hésitez pas à nous contacter via le lien suivant: https://cutt.ly/dwMXCsJ9

(copiez-collez ces adresses dans votre navigateur).