Hodnocení výrobků

Hi bdubb, We are sorry to hear that you are experiencing issues with your Sony TV. We'd love to troubleshoot the issues that you are having and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Case ID:

Regards,
Carl

Hi,

Thank you for your review.

We're sorry to learn that the replacement TV is tuning itself off and started flickering.

We appreciate that the failure of any product is both disappointing and inconvenient.
As a manufacturer, we strive for the optimal product design while using suitable material aiming for product optimisation and durability.
However, one of the limitations of electronics is that on some occasions products may fail, which is why we always have our warranty and extended warranty schemes to protect our customers from such mishaps.
Of course, we appreciate your feedback and we'll pass your feedback to the relevant channels for future consideration and development. And once more, we're sorry about any inconvenience.

And if you haven't tried any troubleshooting steps yet, we recommend making sure that the TV is running the latest firmware version: https://cutt.ly/7wqign3T.
You may also reset it, and test it once more: https://cutt.ly/KwqigUuH.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi John2306,

Thank you for your feedback.
We're sorry to hear that our service hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.
Having read your feedback, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://bit.ly/3S7Vlue

Hana @Sony support UK

Bonjour Xavier87,

Merci pour votre commentaire !

Nous sommes ravis de vous lire.

Concernant la fonction du picture in picture, elle n'est pas disponible sur le téléviseur des modèles Google TV™/Android TV™. Toutefois, des fonctionnalités similaires peuvent être disponibles via un service ou une chaîne tiers pour les sports, les vidéos : https://bit.ly/43JUt5K

Pour ce qui est de la mise en pause d'un programme TV, nous tenons à vous informer que votre commentaire a retenu toute notre attention. Nous allons transmettre votre observation au département concerné.

(Copiez-collez cette adresse dans votre navigateur)

Safwa @Sony Support FR

Hi Brackel 60,

es tut uns leid dies zu hören. Da wir mehr Informationen benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: http://bit.do/fJYmt (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Gehad @Sony Support DE

Hi Gadger,

Thank you for your review and we're sorry to hear that you're facing issues with BRAVIA Core and iTVX apps on the TV!

As an attempt of rectifying the issue, you can follow the below troubleshooting steps:

1-Unplug the TV from the mains with anything connected to it, then plug it back after two minutes with no external devices and test the performance again.

-Ensure that your TV is running on the latest software version by following this link: https://bit.ly/40ldHwf

If the issue remains, you can contact the BRAVIA Core support directly at support-GB@sonypicturescore.com.

As for the iTVX app issue, we'd like to confirm that this TV supports iTVX app, kindly launch ITV Hub from apps row. They're the same app, just rebranded. The icon will be updated in the near future. Youview (Live TV & Catchup) can also launch ITVX directly via the APPS tab or via the EPG guide from an ITV "on-demand content".

If the issue is still disrupting you, we'd love to offer extra assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further!

Mennah @Sony Support UK

Bonjour,
Merci pour votre commentaire
Nous sommes désolés de vous lire.

Afin de régler ce souci, veuillez modifier le format du signal HDMI en suivant le lien ci-dessous : https://bit.ly/3SZTo4U

Nous souhaitons avoir plus de détails pour le souci que vous rencontrez pour bien vous assister.
Pour vous assister, le mieux est de contacter notre assistance.
Nous vous invitons à vérifier ce lien : https://bit.ly/2oCYGVR (copiez-collez ces adresses dans votre navigateur).

Safwa @Sony Support FR

Hi MasonB,

We're sorry to hear about your issue with this TV. We apologize for the inconvenience. Restart the TV with the supplied remote control (easiest):
Press and hold the POWER button until a menu appears → select Restart
Press and hold the POWER button until Power off appears on the screen.

In any case that you need troubleshooting guidelines, please check this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00200862

If you are unable to resolve your concern, please chat the below information to Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the KD75X85J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi Upset buyer, We are sorry to hear about the issues you are having. This is usually not the case for our TVs nor the experience we want you to have. If the picture appears to be less sharp or grainy, you can go to the picture settings of the TV and adjust the picture clarity and reduce roughness. Please refer to the link below for more information.

https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html

For audio sync/delay issues, can you tell us if the TV is connected to a soundbar or home theater system? Does the issue also occur on other input/sources aside from built-in apps e.g. DVD player, cable box, etc.? In the meantime, please follow the troubleshooting steps on the link below to try to resolve this issue.

https://www.sony.com/electronics/support/articles/00026069

If the TV doesn't immediately respond to remote control, please try to power reset the TV.

-Turn off the TV.
-Unplug the television power cord (mains lead) from the electrical outlet.
-Let the television remain without power for 2 minutes.
-Plug the power cord (mains lead) back into the electrical outlet.

If the TV turns off automatically, please follow the steps on the link below to resolve the issue.

https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-08_01.html

We have noted your input about the remote control layout and will be sure to forward this feedback to the appropriate department.

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi R Lee,
Awesome! We're really glad your investment with your new X85J TV is worth it. Nice to know you are enjoying the amazing picture quality and remote features of the unit. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! - Kris

Thanks for sharing your experience with us, burch322. We're sorry to hear about your TV. This is normally not the case on our premium models. Does the picture fade when you watch on other input devices? Is it the issue when watching from streaming apps? If you haven't yet, there are picture settings on your TV menu that you can configure to resolve this issue. In most cases, the quality of the picture that your TV displays depend on your source device. If your source is sending low resolution then you won't be able to view the best picture resolution on your TV.

As general recommendation and to ensure you are getting the most out of your TV, we highly advise updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below: https://www.sony.com/electronics/support/lcd-tvs-android-x85j_x86j_x89j-series/kd-75x85j/software/00280965

If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Craig

Hi Creighton, That's awesome! We are thrilled to hear that you have enjoyed many features of your new Sony BRAVIA 4K smart Google TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for choosing Sony! Vincent

Hi JTip, Excellent upgrade! We're also happy to hear that you like the picture quality and featured apps. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Erin

Hi HarishBalan,

Awesome! We are so happy to hear your satisfaction with the exceptional picture quality, tons of features, and superb performance of our KD-85X85J.

Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi JJ from MP,
Thank you for the 5-star rating! We're glad you are enjoying the amazing picture, sound, and overall performance of your new TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! - Kris

Hi Barlisboss,
Thank you for your review.
We're glad to hear that you're enjoying your Sony KD-43X85J and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.
In regard to the small remote control, the small guide button and the set up instruction, rest assured, we'll pass your feedback to the relevant channels for future consideration and development.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL

Elshahat @Sony Support UK

Hi Srini005, We're sorry to hear about the issue you're having. This is usually not the case for our TVs nor the experience we want you to have. If the apps are not loading, I'd recommend following the troubleshooting steps below to resolve the issue. Each of these steps may provide a possible solution, check to see if the app works after each step are performed.

-Perform a power reset.
Turn off the TV.
Unplug the television power cord (mains lead) from the electrical outlet.
Let the television remain without power for 2 minutes.
Plug the power cord (mains lead) back into the electrical outlet.

-Verify that you have an active internet connection by checking your other devices that is connected to the same router/modem.

-Check your other device f it can access the same apps.

-Check if the issue occurs when viewing content from other apps on your TV. If the issue only occurs when viewing content from one particular service, then that service may be experiencing an issue. In this case, try the service again at a later time.

-Make sure your TV has the latest software updates.

-If you're still unable to resolve the issue, you can try performing a factory reset. Factory reset procedure can be found on this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85j/articles/00159487?model=KD-65X85J&category=televisions-projectors-lcd-tvs-android-

And if the TV takes a while to turn on, please follow the troubleshooting steps on this link:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85j/articles/00114313

If you're unable to resolve your concern, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the kd65x85j:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Sam

Hi Paddyb,

Thank you for your feedback.
We appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony endeavours to ensure that all of our products meet our reputation for excellent quality and reliability.
However, one of the limitations of electronics is that on some occasions products may fail. To protect our customers in these circumstances, Sony provides a one-year guarantee with our consumer products. Of course, we understand your feedback, and we have passed them on for future consideration and product development.

Hana @Sony support UK

Hi BWRo,

We're sorry to hear about your sound issue with this TV. We apologize for the inconvenience. You can configure various settings related to the TV’s sound such as sound quality and sound mode. The actual display may vary or some settings may not be available depending on your model/country/region, TV settings, and the connected device. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Sony.com Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X85J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi WhyANickNameToPostReview, We're glad that you like the picture quality and the TV works well. The X85J TV is compatible with Amazon Alexa. The Amazon Alexa app runs on Alexa-enabled devices. It is voice-driven which allows you to control functions on Android TV device, such as turn on or off, change channels, control volume, and more.

This TV is smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Erin

Hi Chandagrs, Awesome! We're glad to hear you love the excellent picture quality of your Sony X85J. If you're having some issues connecting your Android device to this TV, please follow the troubleshooting steps on the link below to resolve the issue.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85j/articles/00070729

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85j/articles/00161193

For further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Sam

Hi Zhasmena,

We regret to hear that you are not satisfied with the performance of the X85J. We would like to know more about your review and turn your experience around. Please email the below information to socialsupport@am.sony.com.

Full Name:
Sony.com Username:
Telephone Number:
Sony TV Model Number:
Issue:
Additional Information regarding your experience with the KD43X85J.

Sincerely,

-Ralph
Sony Social Support

Bonjour Titi,

Nous sommes désolées pour la gêne occasionnée.
Votre commentaire a retenu toute notre attention.
Le mieux est de contacter notre assistance.
Nous vous invitons à vérifier ce lien: https://bit.ly/3rLlPGW (copiez-collez cette adresse dans votre navigateur).

Soukaina@Sony support FR

Hi,
Thank you for your review.
We're sorry to hear that you're facing difficulties with the catch up applications on your TV, every app has a mini menu that allows you to take several actions, hover over the app (as if to open it), and long-press the OK button on your remote it will open the Android TV mini-menu which enables you to Open, Move, Add to favorites, Info and Uninstall.
You can move the catchup applications and add them to your home menu or to your favorites, you can check this link for more info: http://bit.do/fVumz
Regarding the icons dropping out, a new version of the YouView app has been deployed on the Google Play Store. You can check this link for more info: http://bit.do/fVumR.
Regarding the feet, rest assured, we'll pass your feedback to the relevant channels for future consideration and development.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Elshahat @Sony Support UK

Hi petejorl, Awesome! We're happy to hear that the TV was delivered on time and you like the picture quality. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Erin

Hi Ingo,

vielen Dank für dein Feedback. Da wir mehr Informationen
über die Leistungsprobleme benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hadir @Sony Support DE

Hi Jmsiciliano,

We're glad that you like the overall features of your X85J. We're also sorry to hear about what happened to your Sony TV and would like to know more about the situation that faced with the TV. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

In any case that you need our assistance, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Sony Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:

Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for sharing your feedback. -Jess

Hi 6917Collins,

That's great! We're glad to hear that! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

Thank you for giving the product a perfect rating!

Bonjour Agnes,


Nous avons lu votre commentaire avec attention.

Nous vous invitons à vérifier ce lien : https://bit.ly/3RTYcX7 (copiez-collez cette adresse dans votre navigateur).

Soukaina@Sony support FR

Hi dearvvijay, Great! We're glad that you like the picture and sound quality of your new TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Erin

Hi Griffon,

Thank you for your feedback.
We are sorry to learn that you went through this experience, and we'll make sure to pass your feedback through the proper channels for future consideration and development.
The power consumption varies based on personal settings as confirmed, and we also recommend checking the following link which will help you save energy while the TV is on as well: https://bit.ly/3fR7CWe
If you need any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony support UK

Hi Ricky 61, Awesome! We are so glad to hear that you are enjoying your new TV! See beautiful pictures full of real-world colours on a TV that’s designed to keep you focused on the action. With 4K/120fps, you’ll enjoy smoother, clearer, more lifelike entertainment. Thank you for your recommendation! -Carl

Hi Dave4711,

vielen Dank für dein Feedback. Wir leiten es diesbezüglich intern weiter, damit es berücksichtigt wird.
Solltest du uns kontaktiert haben, würden wir dir gerne helfen. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hadir @Sony Support DE