Dear Thalamus and other victims:
I have phoned Sony Germany (the ones responsible for Switzerland) and asked as to how affairs would be continued: he said that after the 3rd fan replacement (and subsequent failure, i.e. noise again) I could get money back, but only the so-called current market value. He also said that they would install a new fan model, but when I went to the service point this morning, they confirmed that the fan replaced in Aug.09 HAD BEEN the new model, in other words, I might just get the same type (GD2 Cooling Assy-Ext (ASV/FOX))once more...I'll keep you posted as to the replacement fan, I fear it's going to work all right for a time and then fail again. Let me add that we've had many Vaios without any issues, fan or otherwise.
Marianne (Switzerland)

Hi everyone,

as you can see this is my first post, in the last couple of weeks my laptop was magically rebooting for an unknown (at the time) reason, then I noticed that the fan wasn't working at least all the time. On tuesday however it stopped completely and so far has not wanted to come back to life.

At first I thought it was a software problem, but after googling and reading this thread it's obviously an issue with the hardware, while reading through the thread, I'm not sure that the fan was ever making any noises that some others have mentioned, but it did spin up and down quite frequently, which to be honest wasn't much of a concern at the time give that I don't often use the laptop without some noise happning so tha lack of quietness wasn't too much of an issue, and therefore I'm not quite sure if the fan was exhibiting the same noises as everyone here was describing.

Today I decided to contact Sony to have the laptop checked and my first obsticle was finding out that in vaio-link's opinion my laptop has exceeded it's warrenty period this came as a large surprise to me knowing that I've had the laptop for only 10 months, unfortuantely it seems there is absolutely no way to contact any real person through vaio-link as the latop serial number is required.
I'm a little annoyed that firstly the laptop somehow has been registered as out of warrenty and given that there has been an extended warrenty period annoucement it should be well within that time frame.
I contacted a Sony Center in the UK and they told me that there is only the single telephone number to be able to contact sony on which of course tells me that my laptop is outside the warrenty period, and it could be that the company I purchased the laptop from may have registered the laptop at some past date which is why the system thinks the warrenty period has passed.  I was advised to contact the seller and which I have done and they sounded as bemused as I was when I told them that vaio-link had stated the laptop has exceeded wrrenty. They are going to look into this problem apparently and contact me to see what's happening.

So I contacted the esupport chat, and an operator named John said that he would arrange to have the machine collected and repaired, and that tomorrow Fri 14-5-10 the courier will contact me further. He also said that sony were aware of a problem with the laptops and that is why they would be replacing the fan unit.

I'm rather annoyed by the fact that the laptop after only 10 months of light usage has failed components, also the inability to contact any 'real' people about this matter, given that they have posted a product warrenty extention due to the fans.

I shall post back when I have further details.

Dear thalamus,
Is there a way for me to know which model of fan do I have on my CS? after 3 repairs it still works well but i'm always afraid it might broken again...

Dear thalamus,
Is there a way for me to know which model of fan do I have on my CS? after 3 repairs it still works well but i'm always afraid it might break again...the sound that was normal untill two days ago now sounds strange to me.

I had my notebook back yesterday.

They changed motherboard , lcd screen and fan.



So my notebook is like a new one now.

I dont know if you can upgrade your warranty now, if u bought it on mediaworld like i did you can go there and ask they.
Sony also sells extended warranty but the price is too high.

I hope i dont need to send my notebook again just this and hope it can work fine after warranty expired or i need to buy a new one.

I just want say that sony repaired my notebook fast and without problems, they always kind on phone.