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TalkTalk/Tiscali iPlayer issues Blu-ray

Topic started on Jan 8, 2011 10:58 PM , last reply on Feb 14, 2011 10:18 PM

in TV & Home Cinema > DVD, Blu-Ray & HDD Recorders
PeterJ101
15 posts since
Nov 17, 2010

I've a BDP S570 and a EX732 and iplayer has worked ok until last few days. Its great when it works! But over the last few days it now runs out of memory loading the home page and goes into a loop of re-trying until I press HOME to break out of it. Very frustrating. I've been scanning the message boards and lots of folks have been having problems but not seen any mention of this one. Is there a fix or is it just another BBC problem?

 

Message was edited by: Catmambo

 

Message was edited by: Catmambo


Tags: bdp-s570, iplayer, bdp-s370, tiscali, talktalk
  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Nov 17, 2010 10:44 AM

    Are you using Virgin Media as your isp?


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  • PeterJ101
    15 posts since
    Nov 17, 2010
    Written on Nov 17, 2010 12:30 PM

    No, Tiscali. I noticed last night on one of the BBC discussion boards that this is a common problem and related to the ISP. Virgin and TalkTalk/Tiscali were mentioned as culprits. Both Sony and the BBC say it is not their making. It seems that we are not always being directed to the right BBC home page - it seems that what is happening is that it is trying to load the full blown PC like home page which is just too big and complex. When it works it loads the old cut down iplayer page and it works ok. The thing I cannot understand is that it is intermittent, well it doesn't work most of the time, but it does sometimes. There was some discssion about changing proxy settings as possibly helping but no clear instructions on how to do this or what to change them to. Any more insights?


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  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Nov 17, 2010 12:46 PM

    We were certainly aware of it being an issue with Virgin media due to the way they cache data, but not for any other ISP's. Changing proxy settings would be specific to the ISP rather than any generic settings  I guess.

     

    Assume you aren't hitting your download cap or anything like that? Some ISP's *cough*, BT option 1 *cough*, throttle iPlayer during peak hours which could have an impact for some people..

     

    Not sure where the bug lies to be honest, but if you could take a couple of photos of the error pages and email them to me ( please pm me for my address), I'll raise it with our engineers and we can try and get to the bottom of it.

     

    thanks


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  • PeterJ101
    15 posts since
    Nov 17, 2010
    Written on Nov 18, 2010 9:10 PM

    Hi, a PS...

     

    I assume, when you select iplayer from the menu, the player currently takes you to www.bbc.co.uk/iplayer which defaults to .../iplayer/radio (slightly odd I know). If the player directed the request to... /iplayer/bigscreen I think it will work fine.  Can we do that somehow or does that require another another update from Sony?  I assume you would have to agree with the BBC not to change the url again. P


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  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Nov 19, 2010 9:59 PM

    Is anyone still experiencing this problem as I noticed on the service bulletin that the BBC have apparently resolved the issue?

     

    Please shout if you are still (as of today ) having problems with the memory issue,


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  • PeterJ101
    15 posts since
    Nov 17, 2010
    Written on Nov 20, 2010 1:16 AM

    Hi - it worked ok last night but not tonight - same problem, not enough memory. Everything else seems to work ok ie other internet TV content loads ok. No response on the issue from Tiscali I'm afraid. And nothing further I can see on the BBC message boards. So I'm afraid I'm no further on.

     

    It doesn't (consistently) do what it says on the box!

     

    Peter


    • Reply
  • PeterJ101
    15 posts since
    Nov 17, 2010
    Written on Nov 20, 2010 1:34 AM

    PS Checked the BBC message boards further and others are continuing the have the same problem, intermittent but most of the time. The more I think about this it must be a BBC problem - can't Sony sort them out as they are letting you guys down. Great equipment but it doesn't do what it says on the tin!

     

    P


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  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Nov 20, 2010 1:52 PM

    Ok - will flag and have the issue re-opened on monday.

     

    thanks


    • Reply
  • PeterJ101
    15 posts since
    Nov 17, 2010
    Written on Nov 20, 2010 9:36 PM

    Thanks -  I appreciate your help! P


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  • stetrice
    6 posts since
    Nov 26, 2010
    Written on Nov 26, 2010 2:31 PM

    I have been suffereing this problem for ages & have used the Proxy Server method (webcache.virginmedia.com) to fix it, but have streaming problems.

     

    I assume this is an ongoing problem for everyone here as no fix found/posted.

     

    Help!


    • Reply
  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Nov 26, 2010 2:47 PM

    Hi Stetrice

     

    This is a very intermittant issue. I have a BDP-S370 and Virgin Media at home and hand on heart have never personally seen the issue and neither has a counterpart at the BBC who has a similar setup. It is still being investigated as an ongoing issue as far as I'm aware as there are some other ISP's that suffer from a similar issue seemingly

     

    Thanks


    • Reply
  • PeterJ101
    15 posts since
    Nov 17, 2010
    Written on Nov 26, 2010 7:40 PM

    Hi - I wish it was very intermittent, for me it happens most of the time. I can still occasionally get it work but I can't detect a pattern which would shed any light upon the cause. Very frustrating. The wife is very upset, she can't catch up on Strictly on our nice new Sony TV, thinks it must be my fault. And after all that expense! And me an IT guy too! Come on, help me out Sony!!!!


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  • plakra
    2 posts since
    Dec 4, 2010
    Written on Dec 4, 2010 6:15 PM

    I have BDP-S470 on TalkTalk (was Tiscali TV). Same problem. Complained to the BBC and they fixed the problem about 2 weeks ago. Got e-mail from them admitting it was their fault and they had lots of complaints from Sony users. Now the problem has recurred a few days ago. Suggest everyone uses the contact form on BBC iPlayer site to complain. Its a bit long winded but they do seem to take notice. I don't understand why Sony are so silent on the issue. Something to do with Japanese corporate culture I suspect.


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  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Dec 4, 2010 6:28 PM

    Hi Plankra - Its still under investigation I'm afraid, being an intermittent problem limited to some ISP's means its proving tricky to identify the root cause.

     

    Thanks


    • Reply
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