I totally understand your disappointment however the update cannot be enabled via Firmware unfortunately, so its quicker and easier just to simply return the device to your retailer.

If you would prefer not to get a replacement from an online reseller in case you have a similar issue, as mentioned you could pick it up from a Sony Centre or any other good High Street retailer and have them test it before you leave the store just to confirm you have it. It should be there out of the box as its been there since launch in March, so whilst a firmware update isn't mandatory, its obviously recommended.

Thanks

Whereas a swapover could be resolved by this weekend or less if you pickup a replacement from the high street, a software fix (even if  it were possible) would take far longer, thus its quicker for anyone who  does have an affected unit to return it.

Thanks

Return it to the retailer. Is this offical advice from Sony to all retailers including online ones like play.com?

Is Sony prepared to issue a formal statement to that effect - to assit with the obvious reluctance of retailers who will end up with units that are not capable of delivering iPlayer?

By the way, given that these are UK units - plugs and box descriptions - who made the actual error here?

Same problem.

Bought from Play.com, UK box with iplayer advertised on it, UK plug.

No iplayer.

Come on Sony, surprise us: Put your customers first and let's here from you asap.

I think this may be the Network update that took place when I first switched on my machine yesterday. Looking forward to Sony's response

Hi

Can it be fixed for UK specification players - at sony centres?

thanks

iPlayer logo and no icon under video

UK plug

Hi Bobsony

Sony Centres are not owned or controlled by Sony, as an indipendant dealer I would not expect them to take on someone elses sale and resolve it for them, I would advise you contact Amazon and advise them of your issue, if they have had a bad batch or supplied incorrect stock, i would image they are working on it already.

Come on Sony

We are buying these players from a UK retailer and they have a great big picture of the iplayer logo on the box. You can't tell us that we have to waste time trailing around trying to sort it out. Just fix it. Oh - and your web site for registration doesn't seem to work either. Or the ipod remote app. All in all this sort of stuff just kills the user experience and customer experience.