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Iplayer & Lovefilm freezes when streaming on Sony BDP-S570

Topic started on Aug 2, 2012 9:33 PM , last reply on Sep 1, 2012 9:12 AM

in TV & Home Cinema > DVD, Blu-Ray & HDD Recorders
twofeet
twofeet
4 posts since
Aug 2, 2012

My Iplayer and lovefilm freezes after about 15 minutes when streaming on the blu-ray player.  Using a wireless connection, tried a wired connection and had the same problem.  My ISP is Talktalk, download speed average > 10 Megs.  My router is Netgear Wireless-N 300 Router with DSL Modem.  Lovefilm or Iplayer works fine wireless on a laptop and PC.  I have tried resetting the bluray player and have latest updates for blu-ray player.  Any ideas?

 

Message was edited by: -Cass-

Full name removed.


  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Aug 5, 2012 10:17 AM

    Hi

     

    Stange as no known issues with the services or product. Lovefilm is only SD and only really needs 1.5mbps to run so if your real world connection is an actual 10mbps something else would appear to be either throttling or hoovering up your bandwidth. Is it possible to test it on another Internet connection such as a friends or something? My gut instinct says its local network /router issues based on previous examples of this popping up every now and then.

     

    Thanks


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  • twofeet
    twofeet
    4 posts since
    Aug 2, 2012
    Written on Aug 5, 2012 9:53 PM

    Thanks for the quick reply.

     

    Tried my neighbour's wireless router (BT) and it worked fine for 30 minutes.  I have checked all my router settings with the Talktalk ones available online.  Are there any other options on my router I should be checking?

     

    Thanks


    • Reply
  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Aug 5, 2012 11:20 PM

    Don't know I'm afraid. All I can suggest is making sure the device is up-to date. Maybe flag it with the ISP and get a replacement router sent out by them?

     

    Might be worth considering looking at alternative ISPs.. Lot of good deals out there for switching. Can highly recommend either Virgin Media or O2.

     

    Thanks


    • Reply
  • twofeet
    twofeet
    4 posts since
    Aug 2, 2012
    Written on Aug 7, 2012 8:59 AM

    Does the Sony internet service look at different servers from a PC?  i.e.  If I am watching iplayer on my Blu-ray player is it connecting to a different site when compared with my PC.  Maybe thinking talktalk don't prioritise the sony service or realise its video streaming.  I don't understand why it works on the PC and not on the Blu-ray player.  I can't change my ISP until next year but I can complain!


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  • Panadolque
    Panadolque
    4 posts since
    Aug 10, 2012
    Written on Aug 10, 2012 7:48 PM

    I have the same problem with an S480 Blu ray player and the problem as been going on for sometime. I have just posted on the Talktalk support forum about this problem. My research as been that it is either Talktalk or Sony that are the problem but after visiting here I am convinced that it is a Talktalk problem.

     

    Talktalk say that they prioritise video but it is not evident when using a Sony device to access streaming video. Hopefully it will get resolved soon.


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  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Aug 11, 2012 10:31 AM

    Yes basically ISP's all handle it differently. Last year there were some issues with O2 and our blu ray players, which turned out to be an issue on O2 side. From experience, these things are almost always ISP related.

     

    Bear in mind the BBC have multiple versions of iplayer (e.g v2,v3, mheg, iOS etc) and within that we have different yearly profiles for TV and Blu ray players, which are both certified and signed off by the BBC prior to launch on the devices. So these things are tested heavily before we release them (unlike some of our Korean friends ;) )

     

    Maybe have talk talk reset your connection from their side and see if that helps?


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  • twofeet
    twofeet
    4 posts since
    Aug 2, 2012
    Written on Aug 17, 2012 11:54 AM

    Thanks I have posted on the talktalk forum too, looks like a talktalk problem as the Blu ray player works fine on BT broadband.

     

    http://www.talktalkmembers.com/forums/showthread.php?p=862983#post862983


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  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Aug 17, 2012 1:10 PM

    Ah good - pleased you have at least managed to isolate the problem, hopefully TalkTalk can investigate further.


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  • Panadolque
    Panadolque
    4 posts since
    Aug 10, 2012
    Written on Aug 17, 2012 3:33 PM

    The ball is now rolling at Talktalk as they are asking for the device models that have problems.


    • Reply
  • Panadolque
    Panadolque
    4 posts since
    Aug 10, 2012
    Written on Aug 21, 2012 7:48 PM

    Is there any way the Sony UK could offer more information as to why your Blu Ray players, PS3s, etc.,  when using Talktalk do not stream correctly with BBC Iplayer and Lovefilm.  From my point of view it looks as if the stream fades away sometimes to 0.4 Mbps or less and sometime freezes. From an end users position it is difficult to figure if it is the Applications used on your devices or Talktalk's network that is at the root. What was done to cure the similar problems that your devices had with O2.

     

    Many of the usual suspects on Talktalk's Forum say that it is not a Talktalk problem but as yet Talktalk have made no official statement as to what they think the problem is or any suggestion to why it is happening. As it has already been reported the problem devices when using Talktalk are not a problem when using other ISPs. Any help in resolving this problem from Sony would be gratefully received and bring back the pleasure of owning Sony devices. At the moment I do not think I could recommend Sony Devices if there is a chance that some of the features will not work if your are with certain ISPs.

     

    Message was edited by: Panadolque

     


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  • neilsyborn
    neilsyborn
    1 posts since
    Aug 28, 2012
    Written on Aug 28, 2012 10:29 AM

    Dear All,

     

    Can I join in please?  I have the same problem and I too use Talk Talk as my ISP.  I would like to point out that I am using a Sony BDV-N590 and a PS3 and lovefilm is behaving in the same way ie the bitrate drops to 0.5Mb.  By the way, all the other online services I've tried work well including Netflix.

     

    I can also say that I have a non Sony Smart TV and Lovefilm works fine on it, and also on my PC.  I'm not pointing the finger at Sony or Talk Talk but there is a fault somewhere, probably a combination of factors. 

     

    Can a Sony Rep answer these questions please?

     

    1) Does the Lovefilm stream come via Sony servers or direct from Lovefilm?

     

    2) What ports and protocols are in use?

     

    If you can answer Q2 I can tell Talk Talk who can check to see if they are packet shaping on those ports and protocols which would be a start at least.

     

    Hope to hear back soon.


    • Reply
  • Panadolque
    Panadolque
    4 posts since
    Aug 10, 2012
    Written on Sep 1, 2012 9:12 AM

    Come on Sony we are waiting.

     

    The abscence of a reply would make most people think that there is a problem and Sony are reluctant to take responsibility.

     

    No reply from your Customer Services either. So is there a problem with some of your devices??????

     

    Please respond.


    • Reply

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