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Problem getting  Sony 3D Experience

Topic started on Aug 15, 2012 10:25 PM , last reply on Aug 16, 2012 7:46 PM

in TV & Home Cinema > Bravia
barryjamesr
barryjamesr
3 posts since
Aug 15, 2012

When I go to Bravia Internet Video and choose the 3D icon I get a message "To enjoy this 3D service, you must have : 3D capable Sony HDTV and 3D capability turned on."

 

I have tried disconnecting all the cables from the TV switched it of and even reset to factory defaults and still I get the message.  iplayer Utube and all the other icons take me to their content but the 3D icon does not.  Can anybody suggest something I can try.  I have checked the firmware is the latest edition and my broadband speed is good.  When I bought the TV I viewed the 3D experience with no problem but last week when I went to demonstrate it to a friend it would not connect.  I had changed nothing although the TV had downloaded updates.

 

Please has anyone else got this problem?  and or a possible solution.


Tags: sony, 3d, icon, not, not-working, connecting, experience
  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Aug 16, 2012 10:05 AM

    Hi - have you tried the usual firmware update and factory reset? That usually flushes any softweare glitches.

     

    Thanks


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  • barryjamesr
    barryjamesr
    3 posts since
    Aug 15, 2012
    Written on Aug 16, 2012 7:46 PM

    Yes I have tried unplugging everything,  setting factory defaults and still no joy.  I have the latest firmware and good download speed.  I got the tv in April and the demo 3D videos worked fine. All the other demos and iplayer etc work fine still, just no 3D. The only thing I can think that got changed is the tv self updates and possibly the latest firmware has a glitch.  Its like the tv doesn't know its a 3D set! Hence the message I keep getting.

    BR


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