Sony: Please help me!

rich912

9,332 posts since
Aug 28, 2004

Written on Jul 17, 2012 11:51 AM

Hi aninna,
Can you please try installing the latest update for.NET Framework?
http://msdn.microsoft.com/en-us/netframework/aa569263.aspx OR http://www.microsoft.com/en-us/download/details.aspx?id=17851
Please let us know whether this resolves the issue.
Rich

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aninna

4 posts since
Jul 16, 2012

Written on Jul 18, 2012 10:35 PM

Thank you for the help, I updated my .NET Framework from the link and after that I restarted the computer but unfortunately it didn't solve the problem.

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rich912

9,332 posts since
Aug 28, 2004

Written on Jul 18, 2012 10:40 PM

Thanks for the update aninna. I will report this back to Support and come back to you...

Rich

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TinaStill

8 posts since
Jul 19, 2012

Written on Jul 19, 2012 6:17 PM

Hi Rich,

I also have the same issue.I bought a SVE14A1S1EW last week as soon as I open Vaio Care I get the error. VaioShell has stopped working.

Just hoping that you get more input from Support .

/tina

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rich912

9,332 posts since
Aug 28, 2004

Written on Jul 19, 2012 6:51 PM

Hi Tina,

This issue has been escalated to a higher level of support. As and when we have further info it will be posted here.

Thanks for posting as it provides more amunition...

Rich

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rich912

9,332 posts since
Aug 28, 2004

Written on Jul 24, 2012 12:43 PM

Hi aninna & Tina,

Can you please try shutting down and then run VAIO Care from the Assist utility, and then run a Full System Recovery. Be aware that this procedure will wipe all person data and any third party programmes that you may have installed, so backup any data you need.

This, to me, is not an ideal resolution but is all that Support has come up with...

Rich

Message was edited by: rich912

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TinaStill

8 posts since
Jul 19, 2012

Written on Jul 24, 2012 9:13 PM

NO, that is not a good resolution! For me, this is to much of an issue I do not know where I'll find Assist utility...

What will happen if I just uninstall Vaio CAre?

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rich912

9,332 posts since
Aug 28, 2004

Written on Jul 24, 2012 9:46 PM

Hi Tina,

I believe your model has an Assist button above the keyboard. Press this button when shut down to access the utility.

You can of course uninstall Vaio Care but then you would loose all of the functions provided by the utility.

Unfortunately a return to factory settings seems to be the stock solution from Support when they don't have a clue as to the cause of a problem...

Rich

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TinaStill

8 posts since
Jul 19, 2012

Written on Jul 29, 2012 1:00 AM

Hi Rich, Thanks for your support on this!

I have now done a full system recovery! (It took some time......:-()

And I got Vaio Care to work for a while! I made the requested updates and restarted the computer.....and to my surpise VAIO Care was no longer a program on my computer. .....

I used the link provided earlier in this thread to install VAIO Care again and after restart. I found VAIO Care as a program on my computer again.

I was asked to do the update again and I did that : The message sais:

I do the update and the same message appears all the time. I can not use VAIO care....It's like im in a loop now. Ido the update but it still ask for the update....

Do you what to continue to run this against support or shall i contact them my self?

Regards Tina

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rich912

9,332 posts since
Aug 28, 2004

Written on Jul 29, 2012 7:35 AM

Hi Tina,

Sorry to hear that the restore to factory settings and subsequent updates has not solved the problem.

Support is still looking into this as they have had a number of similar issues raised directly by customers. Probably best if I report back to them with all the details you have provided rather than you waste your time with a phone call – this route will highlight the issue to a higher level within the system.

Can you please confirm that the updates installed were from Sony Vaio when ‘’Vaio Care’ disappeared and not Windows updates.

Rich

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pouyan_afshin

1 posts since
Jul 29, 2012

Written on Jul 29, 2012 1:53 PM

Hi Rich:

I have a similar problem on SVE14A1C5E. I uninstalled the Vaio Care and installed the intial version from the sony site. After installation, it gave me the same error as others mentioned, and even once before it gave the error, it wanted to update the Vaio care. In fact, it did, but the problem persisted. I hope you soon come up with a fix for all the models. Thanks alot for the help.

Pouyan

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TinaStill

8 posts since
Jul 19, 2012

Written on Jul 29, 2012 2:33 PM

Hi again,

It was Sony Vaio update NOT Windows. !

Thanks for your help!

/tina

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rich912

9,332 posts since
Aug 28, 2004

Written on Jul 29, 2012 3:30 PM

Thanks for that info Tina. This has been passed on - we will now have to wait for un updated version of Vaio Care. I will update you all as and when any further information is forthcoming.

Rich

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rich912

9,332 posts since
Aug 28, 2004

Written on Jul 29, 2012 3:34 PM

Thanks for adding to the tread Pouyan.

Please bear with us while we try to get some action on this problem from Support...

Rich

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rich912

9,332 posts since
Aug 28, 2004

Written on Aug 8, 2012 1:58 PM

A brief update for you all.

We have been assured that this problem is under investigation and is being treated as a priority. Any further information will be posted in this thread...

Rich

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