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VGC-JS1E   Sound Off

Topic started on Jul 9, 2012 5:23 PM , last reply on Jul 10, 2012 5:51 PM

in VAIO and Computing > All-in-one Desktops
davsmith3551
davsmith3551
12 posts since
Jul 9, 2012

My Pc says I have a Realtek HD Audio device.  I have installed the most recent driver and yet I am now informed that no Sound Device is installed.  Yet it appears on my Devive Manager list. ??

 

 

Help.


  • rich912
    rich912
    9,306 posts since
    Aug 28, 2004
    Written on Jul 9, 2012 10:10 PM

    Hi davsmith3551,

     

    As far as I can see there are no updated audio drivers available for your model on the Sony Support site so assume that you have installed a non Sony driver.

     

    Drivers released by Sony are often taylored to the OEM device so original manufacturer drivers may not work as expected.

     

    I suggest that you revert to the original driver either by download from Support or a driver rollback in Device Manager.

     

    Rich


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  • davsmith3551
    davsmith3551
    12 posts since
    Jul 9, 2012
    Written on Jul 10, 2012 3:51 PM

    No my Sony is original.  The model is VGC-JS1E.  Bought in Uk. I see it is not listed on their website.  I expect that is a USA site.

     

    Can I risk updating/downloading a driver of one of the others model numbers that are close to my number on their list.??   Surely the model number should be shown on their UK list of models

     

    Dave


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  • rich912
    rich912
    9,306 posts since
    Aug 28, 2004
    Written on Jul 10, 2012 4:10 PM

    Hi Dave,

     

    Your model is listed on the UK site.

     

    http://www.sony.co.uk/support/en/product/VGC-JS1E_B/updates

     

    I suggest that you try reinstalling the original driver.

     

    Rich


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  • davsmith3551
    davsmith3551
    12 posts since
    Jul 9, 2012
    Written on Jul 10, 2012 4:27 PM

    Hi Rich

     

     

    I have found the driver in C:Windows/Drivers etc and got to Realtek Audio Driver  (File Folder)

     

    When I click on this I get a long list with Folders

     

    Config

    DCC

    Vista

    Vista64

     

    then a long list of other itemms

     

     

    What do I click next

     

    Setup   application ??

     

    Lots of setup bits and pieces underneath it about setup etc

     

    Dave


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  • rich912
    rich912
    9,306 posts since
    Aug 28, 2004
    Written on Jul 10, 2012 4:43 PM

    Hi Dave,

     

    The driver that is available for download from the link I provided has a ‘Setup.exe’ within the root directory and therefore assume that you will find this in the Realtek driver folder on your hard drive – there is no need to open any folders within that directory.

     

    Rich

     

    Capture.JPG


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  • davsmith3551
    davsmith3551
    12 posts since
    Jul 9, 2012
    Written on Jul 10, 2012 5:01 PM

    Thanks Rich

     

     

    Do I just now click on Setup.exe and let it get on with it. I am afraid I am a bit of a beginner on folders/files etc.

     

    Cheers

    Dave


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  • rich912
    rich912
    9,306 posts since
    Aug 28, 2004
    Written on Jul 10, 2012 5:12 PM

    Hi Dave,

     

    Sorry I didn't make that clear - yes double click on Setup.exe.

     

    If that doesn't solve the problem then there a couple more things we can try to get it to install.

     

    Rich


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  • davsmith3551
    davsmith3551
    12 posts since
    Jul 9, 2012
    Written on Jul 10, 2012 5:17 PM

    Cheers rich

    Will do

    and get back later.

     

     

    Dave


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  • davsmith3551
    davsmith3551
    12 posts since
    Jul 9, 2012
    Written on Jul 10, 2012 5:36 PM

    Hi Rich

     

    FANTASTIC 

     

    I have just played my wifes favourite love song LOUD 

     

    She thinks I am great at fixing things

     

    Should be OK tonight !! 

     

    Thanks a lot for your help.  Its a pity some web sites want to try and charge for simple solutions.

     

     

    All the best

     

    Dave


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  • rich912
    rich912
    9,306 posts since
    Aug 28, 2004
    Written on Jul 10, 2012 5:51 PM

    You're welcome Dave

     

    Have a good evening

     

    Rich


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