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Sony DSC-HX9V every photo with flash is pink

Topic started on May 20, 2012 11:10 PM , last reply on May 25, 2012 8:04 AM

in Cameras and Photo Frames > Cybershot
plurbs
plurbs
6 posts since
May 20, 2012

Just got this camera from currys today, last one in stock.

 

Everytime I take a photo  with flash on it creates a pink picture, particularly bad in the evening or in the dark.  No matter which setting I select.

 

Suggestions for a fix? I am suspecting there is something wrong with the camera, hope not though, I think I will struggle to get a replacement with this product seemingly being discontinued.

 

Message was edited by: plurbs

Message was edited by: plurbs


Tags: photos, flash, cybershot, pink, dsc, hx9v
  • gugabackhand
    gugabackhand
    70 posts since
    Apr 23, 2012
    Written on May 21, 2012 3:47 PM

    I haven't heard about this issue before but try to play arround with "effects" there should be a setting here to take it off. https://imagicon.info/cat/12-13/vmware_happy.gif


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  • Jules74
    Jules74
    64 posts since
    Feb 15, 2012
    Written on May 21, 2012 4:48 PM

    Hi plurbs,

    this is odd indeed!

     

    I would suggest to "Initialize" the camera and then set it to P mode. Take 2 photos of the same scene, one with flash and the other one without flash. Is the one with flash still pink, please try to upload both images here.

     

    Fingers crossed!

    Jules


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  • plurbs
    plurbs
    6 posts since
    May 20, 2012
    Written on May 21, 2012 7:04 PM

    Thanks for the prompt replies,

     

    gugabackhand - I feel like I have tried almost all settings, hope there is one somewhere though causing it, Only got the camera yesterday and it has done this form the start.

     

    Done as you have asked Jules74, turned the camera on and set it to P mode.  I took two photos in low light conditions (curtains closed in bedroom).  I have attached the photos, first one without flash, second with autoflash.

     

    Message was edited by: plurbs

    Message was edited by: plurbs


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  • plurbs
    plurbs
    6 posts since
    May 20, 2012
    Written on May 21, 2012 10:28 PM

    Just went into settings and reset to manufacture defaults.

     

    Still making pink pictures...


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  • Blencogo
    Blencogo
    12,802 posts since
    Dec 22, 2004
    Written on May 21, 2012 11:03 PM

    Hi plurbs.

     

    The only thing I can think of that may cause this problem is that the White Balance is set to something other than 'Automatic'.  For example, if the White Balance is set to Cloudy or Daylight it may warm up the image a tad.  This is not needed with Flash.

     

    Check in Menu -> Shooting -> White Balance and make sure it is set to 'Automatic'.  Also check there is nothing odd in the White Balance Shift.  What is the value given?

     

    Just looked at your pictures.  I doubt if this will fix it and it is beginning to look like a camera fault and, as your camera is new, you should speak to the seller.

     



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  • plurbs
    plurbs
    6 posts since
    May 20, 2012
    Written on May 21, 2012 11:25 PM

    Located all those settings, they where already set as described.

     

    Still no luck.

     

    Shame.  Looks like I am all out of options.  Such a shame, was a brilliant deal £180 from currys.  Seems to be total bad luck, the seal on the box was not broken, definately was brand new and last one in stock in all currys stored nearby.

     

    I reckon I will either have the option to go through a lengthy repair procedure, return for full refund, or swap for camera of equal value which I know will be dissapointing as I have paid well below what the camera is worth.

     

    Nice to own such a good camera for a bit, brilliant day snaps.  Better to have loved and lost than never to have loved at all...

     

    Thanks for the suggestions guys. Will return it tomorrow.


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  • plurbs
    plurbs
    6 posts since
    May 20, 2012
    Written on May 21, 2012 11:29 PM

    Hum, dunno what I am going to do with the screen cover, spare battery and case that I ordered online...


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  • Mick2011
    Mick2011
    1,104 posts since
    Jun 15, 2011
    Written on May 22, 2012 12:21 AM

    I think Jessops have them in stock for £220...


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  • Jules74
    Jules74
    64 posts since
    Feb 15, 2012
    Written on May 23, 2012 11:00 AM

    Hi plurbs

     

    I looked at your photos and all settings seem to be fine. White balance is set to auto and no weird effects on.... I am sorry to say that, but it looks like you need to get it replaced or fixed. There is nothing you can do by changing the settings

     

    If you cannot get a replacement from your dealer, you should contact Sony about the repair procedure. It is a great camera and maybe the repair centre has fix it quickly.

     

    Fingers crossed!

     

    Jules


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  • plurbs
    plurbs
    6 posts since
    May 20, 2012
    Written on May 25, 2012 8:04 AM

    Returned it yesterday, no replacement on offer.

     

    Could have had it repaird, but only if I waited until I had had it 21 days and would loose the right to a refund then, didnt think it was worth the risk.

     

    Just going to keep an eye out for more bargains.


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